PROFESSIONAL
HARDWARE, SOFTWARE & CERTIFICATIONS
A+ Certification, IBM Problem Determination & Quality Service, GoToMeeting Administration, Microsoft Excel Intermediate, Microsoft Windows Operating System, Cyber Security Awareness
Salesforce Administration
Salesforce Service Cloud
Cyber Security DeVry U
Windows Server 2012
Ethical Hacking
5%
5%
35%
5%
5%
Microsoft Server Administration
90%
Projects
MY LATEST WORK. SEE MORE >
work Experience
2004-2013
National Amusements
Manager of Concessions Operations
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SERV safe and Tips training.
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OSHA Training of all employees
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Board of Health Compliance
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Point of Sales Administration
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Managed teams
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Analytical approach for Budget forecasting
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Adaptable approach for projecting attendance
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Staffing levels set based on projections
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Concession ordering based on projections
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Payroll management
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Hiring and termination
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Use an empathetic approach to put employees into a position that they can succeed
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Projection Booth Management
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Running industry screenings for regional bookers
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Assembling and breaking down 35mm film
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Uploading, building playlists, and scheduling digital performances
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Motivating and Training Staff
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Team Building
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Creating contests to drive sales
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Creating Daily & Weekly task lists per positions
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Proactively cross train employees
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2013-Present
iAutomation
Senior IT Specialist
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Supporting Network, Desktop, Software & Firewalls.
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Windows Server versions 2008 & 2012
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Microsoft Office Suite including Project & Visio
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Sophos UTM and SG series firewalls
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Support remote locations in multiple states using a combination of GoToMeeting, Team Viewer, and LogMeIn Rescue.
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Responsible for setting up multiple vendor integration with EDI order process.
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Quoting, Negotiating, and getting signed contracts with service providers; for VoIP, Hosted Exchange, Microsoft, Hardware service contracts.
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Administrator for Network, Microsoft Portal, Verizon cellular phones, Adobe, Trend Micro, RingCentral, Rackspace, Box
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Sophos Firewalls & Intercept X
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New Hire processing:
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Assigning all privileges across all platforms
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Ordering and configuring new systems
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New Hire Orientation from an IT perspective.
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2001-2001
Broadvision Corporation
Senior Technical Support Engineer
Provide online technical support for Broadvision’s web-based software products.
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Facilitate communications for weekly triage meetings, to discuss technical support issues with peers, System Engineers, developers and QA staff.
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Recommend software solutions to meet our customers’ ongoing rapidly-changing environment, and upgrading system requirements for their work-space.
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Document reproducible software bugs to escalate to the QA Team.
1998-2000
S1 Corporation
Senior Technical Support Engineer
Provide online technical support for S1’s web-based banking software products.
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Utilize PcAnywhere to access remote financial systems for real-time troubleshooting and problem resolution.
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Provide reliable 24 x 7 support for S1’s worldwide internet banking community.
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Developed numerous on line technical support articles for use in an online help database.
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Travel to California, Atlanta and North Carolina to discuss technical support issues with peers, System Engineers, developers and QA staff.
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Recommend software solutions to meet our customers’ ongoing constraints and upgrade system requirements for their workspace.
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Appropriately escalate reproducible software bugs to the Engineering team.
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Administrator for East Coast Technical Support Test Lab
1996-1998
Seagate Software
Senior Quality Assurance Engineer
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Daily testing of Seagate WinProxy product builds.
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Escalating Reproducible bugs to Engineering team for software patch development
Senior Technical Support Engineer
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Advanced Troubleshooting of issues escalated from front line support engineers
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Customer Updates
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Customer Satisfaction
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Provide work-around while escalating reproduce-able issues for a patch.
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Sales Support talking to customer Management, VP's, & Board of Directors
1993-1996
Vanstar Corporation
Senior Field Support Engineer
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Managing one of the countries largest volume territories
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First Touch live contact
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Putting customer at ease
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Remote Diagnosing the problem allowing immediate part ordering to reduce downtime.
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Updating help desk ticketing system with all status changes.
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Vendors: HP, IBM, Dell, Toshiba, Compaq, Apple, AST.
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Long term on sight assignments
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Liberty Mutual Insurance​
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Motorola
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Symantec
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1989-1993
Charles Stark Draper Labs
Senior Tech Support Engineer
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Hardware Repair & Maintenance
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IBM PCs, Macintosh Computers, HP Laserjet Printers
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